Global Technical Support Charter
The charter of Global Technical Support is to ensure that every customer is successful with the implementation and usage of their purchased products. All users should have the ability and resources required to complete their work without hindrance from technical difficulties. Where technical problems are encountered, we endeavor to minimize disruption to your work and resolve all issues to your complete satisfaction.
Global Technical Support is responsible for telephone, email and web based support services for all Datafarm, Inc. customers and partners.
Technical Support Hours and Contact Information
| Region |
Hours of Operation |
Phone Number |
| North America |
9:00am to 8:00pm ET (GMT - 5) |
+1 215-328-4400
+1 866-437-7787 (toll free) |
| United Kingdom |
3:30am to 1:00am GMT |
+44 800-014-8406 (toll free) |
| India |
9:00am to 5:00pm IST (GMT + 5.5) |
+44 800-014-8406 (toll free) |
| Japan |
9:00am to 5:00pm (GMT + 9)
12:30pm to 5:00pm (GMT + 9) |
+81 0066-33-800691 (toll free) |
Support E-mail: technicalsupport@liquent.com
All hours apply Monday through Friday, excluding regularly scheduled holidays shown below. View the Global Support Holiday Schedule.
View the Issue Escalation path and contacts